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“The Next Ten Years will be critical to the success of your business. How prepared are you?”
What sort of innovation does your organisation need to prepare itself for where it needs to be? Are you aware of the new approaches to uncover opportunities to better align to the creator of your revenues and wealth – the customer?
We will help you find new ways to build a customer strategy and uncover outcomes that customers themselves are not even aware are possible. Our structured and rapid execution strategy to align your organisation and core activities to the customer will become the key to business differentiation in the 21st century. It’s called “Outside-In” business change and is now used by many of the most successful companies in the world to drive their business.
What we do
Simply – we help business leaders to dramatically improve revenue, cost and customer service – SIMULTANEOUSLY - in a fraction of the time traditional approaches take. Our methods create a typical improvement in KPI’s of 30% or more delivered usually within weeks of engagement, where previous generation approaches took months or years.
We utilise the latest enterprise and customer centric change thinking and methods to deliver in line with the identified organisation performance change requirements. Our change model is based on moving from delivering “capability to value” - empowering the customers’ appointed change agents with the thinking, tools and techniques that can then be immediately utilised in the organisation. We guide our customers’ every step of the way to identify customer outcome and change opportunities that are then implemented in a structured and risk mitigated fashion.
Sharing the Knowledge
Our professional training and certification program covers the Outside-In approach that we use and is recommended for both staff and business leaders. Training is also open to individuals who want to understand the applicability of our approach and to acquire the knowledge, mindset and skills required to succeed in delivering successful customer outcomes.
Additionally, we train in Process Modelling and other topics around our core competence.
More about Training & Certification »
We also offer guidelines and other material packaged into a web based tool to help guide you through the process improvement projects. More about Tools »
We provide general material about customer centricity in our Knowledge Portal »
Who we are
The Next Ten is a multi-national consulting and training entity operating in Europe, Africa and Asia founded on a passionate belief that an Outside-In approach is a most effective and efficient way to deliver lasting improvements.
Our consultants and trainers have an extensive professional background from various industries. Experience from Lean, Six Sigma and Business and Enterprise Architecture has enabled us to develop our approach combining customer centricity with a pragmatic and business oriented view. More About Us »